Systemic Issues & Projects Officer

• Full-time, 12-month fixed-term contract opportunity
• High-performing, respected organisation in Sydney CBD
• Flexible hybrid working environment (3 days working from home)

Looking for a career move where you can make a difference?
At EWON, we provide consumers with independent, free, informal dispute resolution services in the energy and water sectors. We strive to achieve fair and reasonable complaint outcomes, and our vision is for all NSW people to have equal and affordable access to energy and water products and services. Joining our team offers a unique career experience in a dynamic and rewarding environment.


About the Role
The Systemic Issues & Projects Officer is primarily responsible for undertaking investigations of systemic issues as required under EWON’s Charter. The role also undertakes other projects within the Policy and Systemic Issues team, including reporting potential non-compliance issues to the AER or other regulators; analysing EWON’s complaints data and writing reports about complaint trends and emerging issues; and contributing to EWON’s public submissions on regulatory changes and industry developments.


Key Accountabilities

• Investigate potential systemic issues by reviewing flagged complaints, liaising with energy and water providers, developing and working with the Ombudsman to develop recommendations and feedback to members to encourage resolution of issues and remedial action to prevent future complaints.
• Develop and implement EWON’s Systemic Issues Framework, including processes for identifying, tracking, reporting and assessing impact.
• Generate internal and external reports on systemic issues, conduct internal and external training on systemic issues, and prepare reports of potential regulatory non-compliance for regulators such as the AER and IPART.
• Provide advice on new and current investigations to identify emerging, systemic and compliance issues, and contributes to the development of systemic issue reports and other EWON publications about emerging consumer issues.
• Contributes to research and drafting of EWON’s policy submissions or comments to Government, regulators or industry on relevant policy changes.

Required Skills and Experience

• Tertiary qualification/s in a relevant discipline.
• Experience in investigating systemic issues or complaints – for example in an Ombudsman scheme (industry or government), another complaints-management body, or an energy or water company.
• Experience developing policy submissions, preferably involving regulation and legislative review.
• Project Management experience, including developing and delivering on short-term projects.
• Knowledge of Australia’s energy or water regulatory frameworks, or ability to rapidly acquire such knowledge.
• Confidence using O365 suite including Excel, Word, Teams and Planner.
• Confidence in understanding and analysing data, and/or using software or AI to understand data.

What we can offer you

• Flexible hybrid working arrangements.
• Additional leave benefits including birthday leave and 12 days annual sick/carer’s leave.
• Life and salary continuance insurance.
• Ongoing professional development and career growth.
• An exciting wellbeing program.
• Positive culture and high employee engagement.

Applications
To apply, please visit the recruitment portal on our Careers page. Your application should include a:

• current resume
• cover letter outlining why you are interested in the role, and how your skills and experience meet the required skills and experience set out above.

To find out more about working at EWON and to view the position description, visit our website: www.ewon.com.au.
Applications close Tuesday 26 May 2026.

• Applications from agencies will not be considered at this time.
• Please note that only shortlisted applicants will be contacted.